Our Culture

As a member of the North Shore Healthcare family, our center’s dedicated healthcare professionals strive to deliver quality care to those who have chosen us. Heritage Health Services’ goal is to create an environment that affords our residents the opportunity to be a partner in the care they receive, to develop trusting relationships with our caregivers, and to reach their highest level of independence. We are passionate about making our center The Right Choice for you or your loved one.

We have been serving the Port Washington and surrounding communities since 1966. We are proud to be active members of the Port Washington Chamber of Commerce, Grafton Chamber of Commerce and the Port Washington-Saukville Rotary Club, and serve on several committees that further support senior care including Dementia Friendly Ozaukee County, Ozaukee County Care Connection, and the Ozaukee County Senior Conference.

In a recent customer satisfaction survey, we are proud to share, that 100% of our residents indicated that they would choose Heritage Health Services again if the need arose. We are also proud to be on the U.S. News & World Report Best Nursing Home list for 2018.

Leadership Team

Social Services Director–Jamie Alexander

“I have worked in the skilled nursing industry for more than 10 years. I enjoy helping others and I love that every day is different. The residents and families make such a positive difference in my life, I can’t imagine being anywhere else.”

Director of Rehabilitation–Jason Rudoff

“I truly enjoy working with a variety of patients and healthcare professionals in the skilled nursing setting. My goal is to help provide comprehensive rehabilitation for each patient, in order for them to return to their prior level of function and improve their quality of life.”

Admissions–Sharon Donaldson

“Every day this industry presents the opportunity to help individuals in my community and assist them in acquiring the appropriate care they need at a difficult time. Being able to provide this support for patients and their families, as well as easing the transitions ahead of them, is what makes my role a rewarding and positive experience each day.”


“It was an easy choice picking this facility.”

– Molly

“The entire staff is very caring. It makes me happy when they are always smiling and offering words of encouragement, regardless of how busy they are.”

– George

“I feel very comfortable with the therapy I receive, especially since I have the same therapist that understands my needs.”

– Clarice

“We were completely pleased with the care and friendliness of the administration and the staff at Heritage. We would not hesitate to recommend Heritage to anyone needing a nursing or rehab facility.”

– Diane